![]() ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. ![]() BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have a black screen.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. I **** update my response here when I finally hear from someone and if they actually help solve my technical issue, which is the program won't configure on my son's Windows 7 Professional laptop. It relies heavily on FAQs to address customer concerns and offers only a single, general email address. We're working as fast we can to reply to all requests as soon as possible." If they're having an increased amount of cases, that must also mean they also have increased SALES, therefore they should have hired more people to take up the task. The company doesnt do as much as some of its competitors to encourage consumer contact it doesnt publish a telephone number, have a chat service, or use web forms. It has extremely user-friendly apps for kids and parents, offers excellent customer support, and provides the best-value parental control plan on the market that’s backed by a risk-free 30-day money-back guarantee. What is THEIR definition of PRIORITY? With a disclaimer in their BOT Email response saying: "Due to high volume of cases and the current situation worldwide (what's that supposed to mean?) we might take longer to get back to you. Qustodio comes with tons of features that can keep your kids safe online and offline. Read the texts they send and receive, plus set a list of blocked phone numbers. ![]() An automated BOT Email response that says it **** respond within 1-2 business days and that "Qustodio Premium users get priority response from our support team". Qustodio provides a world-leading parental control app that enables. They have NO TECH SUPPORT No online chat No Customer Service phone number to call. For an 8 year-old TOUTED software program in the USA and Europe. The only option is an Email which can take 2-3 days to be returned. One star for incredibly inflexible customer service. The worst part of all this is that the ONLY option for customer support is to send them an email. I just purchased this program a day ago, and already need help with technical difficulties. Do you agree with Qustodios 4-star rating Check out what 157 people have written so far, and share your own experience. ![]()
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